Welcome to www.muktaofficial.com. These terms and conditions (the “General Terms and Conditions of Use”) govern your use of MUKTA websites in any device (together the "Platforms").

    www.muktaofficial.com is the property of MUKTA, having a head office at the registered address at House 54, Road 11, Banani, Dhaka, Bangladesh. The Platform is managed by Mightyegg Technologies.
    Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorised to continue use of the Platform. Please review our General Terms and Conditions of Sale, Return Policy and Privacy Policy (collectively, the "Site Policies"). All Site Policies are incorporated in these Terms of Use by this reference and, therefore, apply to your access to, use of and purchase of products from the Platform. If you do not agree to our Site Policies, please do not use the Platform.

    Updates to these Terms of Use We may amend or simply update at any time all or part of these Terms of Use. Therefore, you should regularly access this section on the web site in order to check the publication of the most recent and updated Terms of Use of the Platforms.
    Any product purchased on this Site can only be for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only, and you accept our General Terms and Conditions of Sale. You are not authorised to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second hand works based on or use any MUKTA Material in any way for any public or commercial purposes. WE RESERVE THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.
    We recommend that you read our Privacy Policy, which explains our online privacy practices.
    All content and trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are either Copyright © MUKTA or are licensed for use by MUKTA. All rights are reserved. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, etc) are solely MUKTA’s property and are protected under copyright, designs and trademark legislation.
    We have tried to give various information regarding our products on this platform and to ensure the visual representation of the colour, design and style as accurately as possible. However, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, MUKTA cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. It is strongly advised that you visit one of MUKTA’s stores or authorised retailers prior to making a purchase online or by phone.
    We respect the intellectual property of others and therefore If you feel that your work has been copied in a way that constitutes copyright infringement, please contact our representative for further information at privacy@muktaofficial.com
    This section concerns communications sent to MUKTA, and does not concern the communications of personal information to MUKTA or Mightyegg Technologies in relation to use of services or the purchase of products through the Platform. The latter is governed by the rules agreed in the Privacy Policy. Any unsolicited communication or material that you transmit to MUKTA and/or Mightyegg Technologies via the Platforms or through social media, including but not limited to, questions, reviews, comments, and suggestions (collectively “Submissions” will be treated as non-confidential and non-proprietary, and you are automatically granting MUKTA/or Mightyegg Technologies (as applicable) a worldwide, royalty-free, perpetual, irrevocable, non-exclusive licence to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed.
    The Platforms may contain links to other third-party website that are not affiliated to MUKTA and/or Mightyegg Technologies. The inclusion of any link to such third party sites does not imply endorsement by MUKTA and/or Mightyegg Technologies of those sites. The Terms of Use and Privacy Policy do not apply to the web sites of third parties. If you choose to click through any link to off-site pages or third-party sites then this is at your own risk. Under no circumstances are to MUKTA and/or Mightyegg Technologies liable for damages arising from any transaction between you and the third-party website or any information appearing on their websites.
    MUKTA has tried to ensure accuracy of all information provided, however neither MUKTA nor Mightyegg claims that  the functional and/or technical aspects of the Platforms or the MUKTA’s Material will be error free or that the Platforms or MUKTA’s Material is accurate, error-free or reliable or that use of the Material will not infringe rights of third parties. Neither MUKTA nor Mightyegg should be held accountable if servicing or replacing of property. Material, equipment, data or other element are needed by using of the server, as we can’t ensure that the services are free of viruses. Without limiting the foregoing, everything on the Platforms is provided to you "AS IS" AND "AS AVAILABLE" AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. To the fullest extent permitted by applicable law, Neither MUKTA nor Mightyegg Technologies shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Neither MUKTA nor Mightyegg Technologies have been advised of the possibility of such damages.
    If MUKTA discovers that you have violated or acted conflictingly with these Terms of Use, or violated the rights of MUKTA and/or Mightyegg Technologies, or any third party – then you agree that MUKTA may terminate or suspend your access to the PLATFORM, with or without notice to you. You also agree to any modification made to the PLATFORM by MUKTA, with or without notice to you. You agree that neither MUKTA nor Mightyegg Technologies is liable to you or any third-party for any modification or discontinuation. This provision “Limitation of Liability” will survive termination of these Terms of Use.

The following General Terms and Conditions of Sale govern the sale of merchandise by MUKTA.  Use of the website to purchase merchandise indicates your agreement to follow and to be bound by these General Terms and Conditions of Sale.

    All orders are subject to email confirmation by us. Please note that the products displayed on the website may be out-of-stock or discontinued, and availability is not guaranteed. Please note that while we have tried to accurately display the colours of products, the actual colours you see will depend on your monitor and may not be accurate.
  2. PRICES:
    All prices are in BDT (Bangladeshi Taka). Prices may change without notice from time to time. The total amount due is exclusive of sales tax. The applicable sales tax amount is added and indicated on the payment page of the cart.
    You are responsible for the shipping costs associated with the delivery of the products you purchase on our website as specified on your order confirmation.
    Our delivery can take up-to 5 working days. Once delivery is deemed complete, the title to the products passes to you and therefore you bear all risks of loss and damage to the products.
    Please refer to our Return Policy which forms an integral part of these General Terms and Conditions of Sale. In certain circumstances detailed in our Return Policy, you shall be entitled to exchange for a product(s) of equivalent value, or gain store credit.
    Upon order confirmation, these General Terms and Conditions of Sale and our other Site Policies shall be deemed the final and integrated agreement between you and us on the matters contained in these General Terms and Conditions of Sale.
    The terms and conditions of our Privacy Policy govern the processing of all personal data collected from you in connection with your purchase of products through our website.
    Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.
    Our goal is to provide complete, accurate, and up-to-date information on our website. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. This website may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information. We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted, and to change or update information at any time without prior notice.
  1. REFUND POLICY: We have tried to ensure your complete satisfaction during your shopping experience in this website. However, if, for any reason, you are not content with your order, you may be eligible for a refund, if you cancel the order within 24 hours of your purchase, and before the products have been delivered to you in any way. If the product is delivered to you in any way, or you have initiated the cancellation after 24 hours have passed, you will not be eligible for a refund. All online refund requests will be processed through the respective payment gateway within 10-15 days.
  2. RETURN POLICY: When the product is delivered to you, please check the products immediately and thoroughly for any issue or defect. In case of any defect or issue with any product(s) that has been delivered to you, please return the product(s) to the delivery person, and we will exchange/replace the product(s), and in case of unavailability of stock, you shall be entitled to exchange it for a product(s) of equivalent value, or gain store credit. IF YOU FAIL TO CLAIM the ISSUE DURING PRESENCE OF DELIVERY PERSON, THEN YOU WILL NOT BE ELIGIBLE TO RETURN YOUR ITEMS. It is strongly advised that you visit one of MUKTA’s stores or authorised retailers prior to making a purchase online or by phone.

    Compliance Checks For Returned Product:
    Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or.
    • the product(s) have been used, worn, damaged or washed;
    • the identification tag with the disposable seal is not attached to the product(s) or has not been returned. Please note that identification tag constitutes an integral part of each product; and/or
    • you have not returned any packaging which is an integral part of a product (such as a dust bag).

    Eligibility For Return:
    The product(s) issue needs to be needs recognised and returned immediately after delivery to the delivery person. You are only eligible to return the product under the following circumstance:
    • the product(s) has visible defect
    • the product(s) has visible marks
    • the product(s) is the wrong size
    • the product(s) is wrong (not the one that you have ordered)
  3. FORCE MAJEURE: Provider shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control.

Welcome to our website www.muktaofficial.com
We have detailed how we collect, use, disclose and transfer the personal information that you provide to us on our websites, and other digital platforms (together referred to as the “platforms”) we well as the usage of cookies and related technologies when you use our Platforms below. Therefore, ensure to take a moment to read the following PRIVACY POLICY thoroughly:

We collect the information from you as detailed below:

  • To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, email address and telephone number). By entering your details in the fields requested, you enable us to provide you with the services you select;
  • When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details when you visit our boutique. Please note that phone calls will on occasion be recorded for security, training and development purposes.
  • If you choose to interact with MUKTA via a social media platform or other third-party service, we will collect the information you have provided to us through that platform;
  • We also collect certain information automatically about visitors to our Platform, described in the section headed “Cookies and other information that we automatically collect”, below;
  • We will collect information about your location to the extent that we provide any location services, described in the section headed “Location services” below.

We will use the information we collect from you to:

  • Manage and fulfil purchase and repair orders, facilitate delivery, and to provide after-sales services;
  • Manage our accounts and records;
  • Deal with your enquiries and requests;
  • Send service-related communications, including announcements and administrative messages such as order confirmation;
  • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
  • Send you marketing communications (including emails, phone calls, chat apps and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so (please see the “Your choices” section below for further information about how you can control these updates);
  • Conduct market research so that we can continuously improve the services we provide to our customers;
  • Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
    Like most Platforms, MUKTA uses cookies for a better user experience.WHAT ARE COOKIES?
    Cookies are tiny text files which identify your computer to our server as a unique user when you visit certain pages on the Site and they are stored by your Internet browser on your computer’s hard drive. Cookies can be used to recognize your Internet Protocol address, saving you time while you are on, or want to enter, the Site. We only use cookies for your convenience in using the Site (for example to remember who you are when you want to amend your shopping cart without having to re-enter your email address) and not for obtaining or using any other information about you (for example targeted advertising).CONTROLLING COOKIES
    You have the control the cookies by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).
    We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes.
    Some of the services that we provide are able to use information about your location. For these services, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalised service.
    Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.
    You are responsible for the shipping costs associated with the delivery of the products you purchase on our website as specified on your order confirmation.
    We are committed to ensuring safety of personal information. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organisational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorised or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.None of your personal information is shared with other people except under the following circumstance:

    • During the process of online and other payment services, handling credit checks and fraud prevention.
    • we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.
    The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.

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